Business FAQs
Frequently Asked Questions
How is mc² different from ComEd?
MC Squared (mc²) serves as a licensed retail electricity supplier, selling electric power to commercial, industrial and residential customers. mc² causes bulk power to be delivered to the ComEd system. ComEd, in turn, delivers that power and thus, serves as a local distributor in charge of the physical delivery of power to your local business. In the unlikely event that mc² were to fail to deliver power, ComEd would not interrupt the supply of power to your meter. ComEd retains all control and responsibility for the distribution wires, substations, poles, and meters, in addition to being responsible for all service issues, such as outages. Business customers should contact ComEd at 1-877-426-6331 for assistance with meter, outage, voltage or other delivery related concerns.
How do I benefit from switching to mc²?
mc² allows you to take control of your energy costs and choose the type of power pricing plan and strategy that meets your specific business goals for limiting risk in your electricity supply purchases.
Do I get guaranteed savings with mc²?
Not necessarily. mc² can provide you with a fixed rate per kilowatt-hour (kWh) product that will set or, "lock in", the price per kWh that you pay for electricity supply over a specific period of time. Your actual usage pattern and changes in the market will ultimately determine your electricity costs on a monthly basis. For example, if you lock in a fixed rate that reflects a then current market pricing, and the market price later decreases from that level, you will not be saving when comparing to the decreased market price to the locked-in rate. In contrast, if market prices increase from the level reflected in your locked-in rate, you will likely be paying less than you would have paid absent the lock-in price from mc². mc² offers products to mitigate the risk of the locked-in, fixed-rate product for those customers who wish to retain some ability to take advantage of favorable power market conditions that may exist from time to time. See our mc² Choice product for more details.
Does mc² have access to "Green Energy" electricity supply?
Yes. The mc² Green Option Pricing Plan provides businesses with the opportunity to support clean energy resources, such as solar and wind. When you enroll in the Green Option, mc² purchases Renewable Energy Certificates (RECs) to cover 100% of your electricity supply requirements.
Will I get different service from ComEd if I switch to another supplier?
No. ComEd treats all customers equally, regardless of their supplier selection. ComEd continues to maintain and operate the distribution system to all customers. There is no change in the delivery process for distribution of the power to your facilities.
How do I get a quote from mc²?
Call 877-mc2-POWR (877-622-7697) or send us an email at info@mc2energyservices.com.
What information do I need to provide to get a price quote from mc²?
All we need is a copy of your ComEd bill to get the process started.
How long does it take to get a price for electricity supply?
The process can be accomplished in less than 24 hours.
Do I need to do anything with ComEd if I decide to switch to mc²?
No. Once you authorize the switch, mc² will inform ComEd of your choice. In addition, you will receive a confirmation letter from ComEd notifying you of the switch date.
When will my new service with mc² begin?
The switch date coincides with a regularly scheduled ComEd meter read cycle date, and will be indentified in the service agreement between you and mc².
Will I still get a distribution charge from ComEd?
Yes. You will continue to be charged for ComEd distribution-related fees and charges, as well as applicable state and municipal taxes. These charges and fees are the same regardless of your electricity supply selection.
How will I be billed?
MC Squared has multiple billing options available to fit your business needs. Depending on your preference and electricity usage – single bill, dual bill and utility consolidated bill options are available.
What if I have a power delivery problem, such as an outage? Who do I call?
ComEd maintains responsibility for delivery of power to your facility including issues related to outages. You should contact ComEd directly at 1-877-426-6331 for delivery issues. However, if you have an issue or question related to your monthly mc² supply invoice, please call us at (888) 232-6332 for assistance.
What happens if I have to cancel service with mc² before the end of the agreement term?
mc² allows customers to cancel service prior to the end of the agreement term. The early termination process is clearly defined in the electricity supply agreement between you and mc². You may be subject to an early termination charge, depending on the product you purchased from mc².
What will my mc² bill look like?
Sample MC Squared Energy Services Bill.
What Charges in the ComEd bill will mc² replace?
Detail of what is replaced on ComEd Bill
